Shipping policy

Effective Date: July 21, 2026

Welcome to DropVerve.com. We appreciate your trust in us for your Home & Garden shopping needs. This Shipping Policy explains how we process, pack, ship, and deliver your orders across India. By placing an order on our website, you agree to the terms outlined below.

We strive to provide a smooth, reliable, and transparent delivery experience for every customer. Please read this policy carefully before placing an order.

1. Company Information

Website: DropVerve.com

Business Category: Home & Garden

Email: dropverve1234@gmail.com

Phone: 8250256740

Business Address:
Uttar Narayanpur,
Birbhum,
West Bengal – 731235,
India

GST Number: 19BGYPS4477A1ZO

2. Shipping Coverage

DropVerve.com currently delivers to most locations across India.

Our courier partners serve thousands of PIN codes, and we continuously work to expand our delivery network.

If your location is temporarily unavailable, our support team will contact you regarding your order.

3. Order Processing Time

After an order is successfully placed and confirmed, our team begins processing it.

Typical processing time:

  • 1–3 Business Days

Orders placed on Sundays or public holidays are processed on the next working day.

Large sales events, festivals, or promotional campaigns may require additional processing time.

4. Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–7 Business Days

  • Tier 2 & Tier 3 Cities: 4–8 Business Days

  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on:

  • Courier availability

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Local transportation issues

  • High seasonal demand

5. Shipping Charges

Shipping charges are displayed during checkout before payment.

We may offer:

  • Free Shipping on selected products

  • Promotional Free Shipping offers

  • Standard Shipping Charges on certain items

Shipping fees may vary depending on:

  • Product size

  • Product weight

  • Delivery location

  • Promotional campaigns

6. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible products and serviceable PIN codes.

DropVerve.com reserves the right to disable COD for:

  • High-risk delivery locations

  • Repeated order cancellations

  • Fraud prevention purposes

  • Specific promotional products

Customers are requested to keep the exact payment amount ready during delivery.

7. Order Confirmation

Immediately after placing an order, customers receive an order confirmation via:

  • Email

  • SMS (where applicable)

If you do not receive confirmation, please contact our support team.

8. Shipment Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation

  • Tracking number

  • Courier details

Tracking updates depend on the courier partner and may take up to 24 hours to become active.

9. Delivery Attempts

Courier companies generally make multiple delivery attempts.

If delivery cannot be completed because:

  • Customer unavailable

  • Incorrect address

  • Incorrect phone number

  • Customer refuses delivery

The package may be returned to our warehouse.

Additional shipping charges may apply for re-shipping.

10. Incorrect Shipping Address

Customers are responsible for providing:

  • Correct name

  • Complete address

  • Landmark (if required)

  • Valid phone number

  • Correct PIN code

DropVerve.com is not responsible for delivery delays caused by incorrect shipping information.

If an incorrect address is noticed immediately after placing an order, please contact us as soon as possible.

Address modifications may not be possible once the order has been shipped.

11. Delayed Deliveries

Although we aim for timely delivery, delays can occur due to factors beyond our control.

Examples include:

  • Heavy rainfall

  • Floods

  • Cyclones

  • Political disturbances

  • Road closures

  • Courier operational issues

  • Pandemic restrictions

We appreciate your patience during such situations.

12. Packaging

Every product is packed carefully to reduce the possibility of damage during transit.

Our packaging process focuses on:

  • Product safety

  • Secure wrapping

  • Protective materials

  • Quality inspection before dispatch

13. Damaged Packages

If your package appears damaged during delivery:

  • Inspect the package carefully.

  • Take photographs before opening.

  • Contact us within 24 hours.

Please include:

  • Order Number

  • Product photographs

  • Packaging photographs

  • Brief explanation

Our team will investigate and assist you according to our Return & Refund Policy.

14. Missing Items

If your package arrives with missing items:

Please notify us within 48 hours after delivery.

Include:

  • Order Number

  • Photos of received package

  • Unboxing images (if available)

This helps us investigate the issue efficiently.

15. Partial Shipments

Some orders may be shipped in multiple packages due to:

  • Product availability

  • Warehouse location

  • Different suppliers

  • Package size limitations

Customers will receive tracking details for each shipment.

16. Delivery Refusal

Customers should only refuse delivery if:

  • Package is severely damaged

  • Wrong product label

  • Package appears tampered

For other issues, please accept delivery and contact our customer support.

17. High Demand Periods

During:

  • Festivals

  • Seasonal sales

  • Clearance events

  • National holidays

Shipping and delivery times may be longer than usual.

Our team works diligently to minimize delays.

18. Failed Deliveries

Orders may be cancelled if:

  • Multiple delivery attempts fail

  • Customer remains unreachable

  • Delivery address cannot be located

Refunds, if applicable, will follow our Refund Policy.

19. Force Majeure

DropVerve.com is not responsible for delays caused by events beyond reasonable control, including but not limited to:

  • Earthquakes

  • Floods

  • Fires

  • Cyclones

  • Government actions

  • Lockdowns

  • Transportation strikes

  • War

  • Civil unrest

Delivery schedules may be affected during such circumstances.

20. International Shipping

Currently, DropVerve.com ships only within India.

International shipping services may be introduced in the future.

21. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping details.

  • Be available during delivery.

  • Answer courier calls when possible.

  • Inspect the package upon arrival.

  • Report delivery issues promptly.

22. Order Cancellation Before Shipment

Orders cancelled before dispatch may be eligible for cancellation according to our Cancellation Policy.

Once shipped, orders generally cannot be cancelled.

23. Contact Us

For shipping-related questions or assistance, please contact us:

DropVerve.com

Email: dropverve1234@gmail.com

Phone: 8250256740

Address:
Uttar Narayanpur,
Birbhum,
West Bengal – 731235,
India

PIN Code: 731235

GST Number: 19BGYPS4477A1ZO

Policy Updates

DropVerve.com reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice. Any changes will be published on this page with the updated effective date. Customers are encouraged to review this policy periodically to stay informed about our latest shipping practices.

Thank you for choosing DropVerve.com. We are committed to delivering quality Home & Garden products safely, efficiently, and with excellent customer service.