Refund policy

Effective Date: July 21, 2026

Welcome to Dropverve.com. We are committed to providing our customers with quality Home & Garden products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted.

By placing an order on Dropverve.com, you agree to the terms outlined in this Return & Refund Policy.

Company Information

Website: Dropverve.com

Business Category: Home & Garden

Email: dropverve1234@gmail.com

Phone: +91 8250256740

Business Address:
Uttar Narayanpur,
Birbhum,
West Bengal,
India

PIN Code: 731235

GST No.: 19BGYPS4477A1ZO

Our Return Policy

Customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return or replacement according to the conditions below.

To be eligible for a return:

  • The return request must be made within 7 days of delivery.

  • The product must be unused and in its original condition.

  • All original packaging, accessories, manuals, labels, tags, and invoices should be included.

  • The product must not show signs of misuse, damage, or improper handling after delivery.

  • The item should be packed securely before returning.

Products returned without original packaging or accessories may not qualify for a refund or replacement.

Non-Returnable Products

Certain products cannot be returned due to hygiene, safety, or product-specific reasons.

These include but are not limited to:

  • Used or installed products

  • Customized or personalized products

  • Gift cards or promotional items

  • Products damaged due to customer misuse

  • Items without original packaging

  • Clearance or final sale items

  • Products specifically marked as non-returnable

If a product is marked as non-returnable on its product page, that condition will apply.

Damaged or Defective Products

If your order arrives damaged during shipping or you receive a defective item, please contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Customer Name

  • Mobile Number

  • Clear photographs of the product

  • Photos of the shipping package

  • Short video showing the issue (if applicable)

Our support team will review your request and provide the most suitable resolution, including replacement, repair (where applicable), store credit, or refund.

Wrong Product Received

If you receive the wrong product or an incorrect size, color, or model due to our mistake, we sincerely apologize.

Please notify us within 48 hours after delivery.

Once verified, we will arrange for the correct product to be shipped or provide a refund if the correct item is unavailable.

Missing Items

If your package is missing any accessories or components, please contact our customer support within 48 hours of receiving the shipment.

We may request photographs of the package before opening and after opening for verification purposes.

Return Process

Returning an eligible product is simple.

Step 1

Email us at dropverve1234@gmail.com with your:

  • Order Number

  • Name

  • Contact Number

  • Reason for Return

  • Product Photos

Step 2

Our customer support team will review your request and respond within 2–5 business days.

Step 3

If approved, we will provide return instructions.

Depending on your location, we may:

  • Arrange pickup through our courier partner, or

  • Ask you to ship the product to our return address.

Step 4

After receiving the returned product, our quality inspection team will inspect the item.

Inspection generally takes 2–5 business days.

Refund Policy

After successful inspection and approval, refunds are processed using the original payment method whenever possible.

Refund timelines may vary depending on your payment provider.

Typical processing times:

  • UPI Payments: 3–7 Business Days

  • Debit Cards: 5–10 Business Days

  • Credit Cards: 5–10 Business Days

  • Net Banking: 5–10 Business Days

  • Wallet Payments: 3–7 Business Days

If your payment method is unavailable for refund processing, we may contact you for alternative payment details.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders, refunds cannot be processed as cash.

Approved COD refunds are generally issued through:

  • UPI

  • Bank Transfer

  • Other approved electronic payment methods

Customers must provide accurate bank or UPI details to avoid delays.

Replacement Policy

Eligible products may qualify for a replacement instead of a refund.

Replacement requests are generally approved when:

  • Wrong product received

  • Manufacturing defect

  • Shipping damage

  • Missing accessories

  • Product not functioning properly upon arrival

Replacement availability depends on stock.

If the same product is unavailable, we may offer:

  • Store Credit

  • Alternative Product

  • Full Refund

Exchange Policy

We currently do not offer general product exchanges unless the exchange is required due to:

  • Wrong product shipped

  • Defective item

  • Damaged product

Customers wishing to purchase another item may place a new order separately.

Order Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched from our warehouse, cancellation may not be possible.

If cancellation is approved before shipment, a full refund will be processed.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider.

  • Contact your bank.

  • Allow sufficient processing time.

If you still have not received your refund after the expected timeline, please contact us.

Return Shipping Charges

If the return is due to:

  • Wrong product

  • Defective product

  • Damaged product

  • Seller error

We will generally bear the return shipping cost.

If the return is requested for personal reasons such as:

  • Ordered by mistake

  • No longer needed

  • Changed mind

The customer may be responsible for return shipping costs, where applicable.

Inspection and Quality Check

Every returned product undergoes a quality inspection.

Products showing signs of:

  • Physical damage caused by customer

  • Water damage

  • Improper installation

  • Missing accessories

  • Missing packaging

may be rejected.

If a return is rejected, the product may be shipped back to the customer.

Fraud Prevention

To maintain fair business practices, Dropverve.com reserves the right to refuse returns or refunds in cases involving:

  • Repeated abusive return requests

  • False damage claims

  • Tampered products

  • Missing serial numbers

  • Misuse of promotional offers

  • Fraudulent payment activity

Appropriate action may be taken where necessary.

Force Majeure

Refunds or replacements may be delayed due to circumstances beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Pandemic-related disruptions

  • Courier delays

  • Strikes

  • Severe weather

  • Technical failures

We appreciate your patience during such situations.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Inspecting products upon delivery.

  • Keeping invoices and order confirmations.

  • Reporting issues within the specified timeframe.

  • Returning products in secure packaging.

Failure to comply may affect return eligibility.

Changes to This Policy

Dropverve.com reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice.

The latest version published on our website will always apply.

Customers are encouraged to review this policy periodically before making purchases.

Contact Us

If you have questions regarding returns, replacements, cancellations, or refunds, please contact us.

Dropverve.com

Email: dropverve1234@gmail.com

Phone: +91 8250256740

Address:
Uttar Narayanpur,
Birbhum,
West Bengal,
India – 731235

GST No.: 19BGYPS4477A1ZO

We appreciate your trust in Dropverve.com and are committed to providing reliable service, quality Home & Garden products, and prompt customer support.